AI reputation and customer intelligence for local businesses

Your Google reviews are telling you how to grow. RateZa translates.

Paste your Google Business link. In 60 seconds, see your Reputation Score, what customers love, what's quietly costing you customers, and the first thing to fix.

Free. No card. No signup to see your score.

  • Reads every review, in whatever language it's written
  • Follows Google's review policies
  • Your data is never sold

You have hundreds of reviews. Do you know what they're telling you?

Every review is a customer telling you, for free, exactly why they came back, or why they didn't.

But nobody has time to read 400 reviews, spot the pattern, and turn it into a plan. So the same complaint keeps showing up. The rating slips by 0.1. Then 0.2. And customers quietly choose the place down the road.

“Why did my rating drop?”

You see the number fall. You don't see the cause.

“Which complaint actually matters?”

One angry review feels huge. The real problem is the one 9 people mentioned politely.

“Why are they beating me?”

Your competitor has 4.7 and you have 4.4. Their reviews say why. You've never read them.

Stop collecting reviews. Start using them.

Most review tools stop at “get more stars.” RateZa goes further: it reads every review, finds the patterns, tells you what to fix first, and shows you whether the fix worked.

  1. Review
  2. Insight
  3. What to do
  4. Action
  5. Did it work? Coming soon
How it works

From reviews to a plan in three steps

  1. 1

    Collect honest feedback

    Put a RateZa QR at your counter, on the bill, or in your WhatsApp message. Customers rate you in seconds. Happy customers go straight to Google; unhappy ones can tell you privately first, and still have a direct link to Google.

  2. 2

    Understand what customers are really saying

    RateZa's AI reads every review, including ones that mix two languages, and sorts it into what customers love, what they complain about, and how serious it is.

  3. 3

    Know exactly what to do next

    Every week you get a short brief: your score, what changed, and three things to do this week. No charts to decode.

Left: a RateZa rating page with five stars selected. Right: the Google review box for the same restaurant, which opens straight after, ready to post.
5 stars on your page opens your Google review box, ready to post.
For restaurants, salons & clinics

Get your review QR page

One QR code on your counter. Happy customers review you on Google. Unhappy ones tell you first, so you can fix it. Paste your Google review link to start.

  • $29 once, no monthly fee
  • Set up in minutes
  • 7-day refund

Business X-Ray

See your business the way your customers see it

Your free X-Ray takes 60 seconds. The full report takes your guesswork away.

Free X-Ray

Free

  • Your RateZa Reputation Score (0–100)
  • Rating, review volume, and review momentum
  • Your biggest strength and your biggest weakness
  • The number of issues we found

Full X-Ray report

$9.99 one-time

  • Everything in the free scan, plus:
  • What customers love, ranked, with the share of reviews that mention it
  • What customers complain about, ranked, and whether it's getting worse
  • Staff and product mentions: who and what customers single out
  • Unanswered reviews, with ready-to-post reply drafts in the reviewer's language
  • Reviews that may break Google's policies, and how to report them
  • Your top 5 actions, ranked by impact
  • A 30-day plan, week by week, with a way to measure each week
  • Download as PDF. Share with your partner or manager.
Get my free X-Ray The full report is a one-time payment. No subscription unless you choose one.
For your customers

Your customers are busy. Leaving a review shouldn't feel like homework.

Most happy customers mean to leave a review. They just don't want to type one. RateZa's review helper lets them do it in 15 seconds, in their own words and their own language.

Say it

The customer taps the mic and talks for a few seconds. RateZa turns it into a clean, short review in their own words, ready to edit.

“Dosa chennagittu, service fast aagittu” → a short review, still in their words.

Tap it

The customer taps what they had and how it was. RateZa writes a short draft from only what they chose.

Then: one tap copies it and opens Google. They paste, post, done.

Every draft comes only from what the customer said or tapped, and they can edit anything before posting. Every customer always has a direct link to Google. That's how reviews stay genuine, and how your Google profile stays safe.

RateZa AI

We watch your Google reviews for you

Every day we check your Google reviews, so a bad one never sits there unanswered.

  • An email for every 1–3★ review

    Within a day of it appearing on Google, with the review in it.

  • Your reply, already written

    Calm, specific, in the reviewer's own language. Copy, paste, done.

  • A Monday brief

    Your Reputation Score, the week's reviews, and 3 things to do this week.

  • Reputation Radar

    Rating, unhappy reviews and replies, month by month, with what changed.

Try it free for 14 days Comes with every page. No card needed.
RateZa AI

Everything you need to understand and grow your reputation

Features marked “Coming soon” are being built. They're added to RateZa AI when they launch, at no extra cost.

Understand

  • Reputation Score

    One number from 0 to 100 that tracks rating, review momentum, sentiment, responsiveness, and complaint trends. See exactly what moves it.

  • What customers love and complain about

    Ranked themes, not word clouds.

  • Built for your industry

    “Wait time” at a clinic isn't “wait time” at a restaurant. Tuned for restaurants, salons, clinics, courier and logistics, and retail.

  • Any language

    Reads reviews in whatever language customers write them, including ones that mix two.

Respond

  • AI reply drafts

    Personal, polite, in the reviewer's language. You approve before anything goes out.

  • New-review alerts

    We check your Google reviews every day and email you each new 1–3★ review, with a reply drafted.

  • Alerts within minutesComing soon

    Know about a 1-star review within minutes, not a day.

  • Post replies straight to GoogleComing soon

    Approve and publish from RateZa in one tap.

Protect

  • Policy-violating review flags

    Highlights reviews that may break Google's rules and shows you how to report them. In the full X-Ray.

  • Review attack detectionComing soon

    A sudden burst of 1-star reviews triggers an alert with a ready evidence pack.

Compete

  • Competitor intelligenceComing soon

    Compare yourself with up to 5 nearby rivals on rating, review momentum, and what their customers praise and complain about.

  • “Why are they beating me?”Coming soon

    One tap shows where each competitor wins, where you win, and the single biggest gap to close.

Act

  • Weekly brief

    Every Monday: your score, what changed, three things to do this week.

  • Reputation Radar

    Your Google reviews month by month: rating, unhappy reviews, replies, and what changed.

  • Ask RateZa

    Ask “What should I fix first?” about your private feedback and get answers from what customers wrote. Questions about your Google reviews are coming soon.

  • Fix this for meComing soon

    Turn a complaint into a staff SOP, a 5-minute training note, and a WhatsApp message for your team.

  • Did it work?Coming soon

    RateZa tracks the complaint after you act, so you see whether it actually dropped.

  • ROI panelComing soon

    Reviews gained, rating change, replies sent, and Google calls and clicks, every month.

Your dashboard

Every complaint, already read

Your Google reviews, watchedScore, new bad reviews, a reply a tap away.
Google reviews tab: Reputation Score 67, Good with clear gaps, 4.4 stars from 412 reviews, and two new unhappy reviews waiting for a reply, each with a Draft a reply button.
Link, ratings and statsEverything to share, in one place.
Dashboard home with the page link, share buttons, star breakdown and totals.
Sorted, with a reply readyEdit it, send it on WhatsApp.
A complaint labelled Food served cold, Urgent and Worth calling back, with a written reply and a Send on WhatsApp button.
What to fix firstEvery point links to real messages.
Insights showing slow service and cold food as the main complaints, with links to the messages behind each finding.
Ask your customersAnswers only from what they wrote.
Answer to the question why am I getting three-star ratings, with each point linked to a customer message.

Swipe for more

Real product screens. Sample business.

Who it's for

Built for businesses where reputation decides the next customer

Restaurants and cafés

Know if it's the food, the wait, or the price.

Salons and spas

See which stylist customers ask for by name.

Clinics and dentists

Catch communication and waiting complaints early.

Courier and logistics

Track delivery, packing, and counter-service feedback.

Retail and showrooms

Find out what makes walk-ins buy, and what makes them walk out.

Agencies Coming soon

Manage many clients from one dashboard, under your own brand.

Pricing

Simple plans. Cancel anytime.

Pay once for your page. Add RateZa AI if you want it, free for your first 14 days.

Recommended

Page + RateZa AI

Never miss a bad Google review again.

$149a year · 2 months free

Or $15 a month. Plus $29 once for the page.

  • Everything in the page plan
  • New: we watch your Google reviews daily and email you every 1–3★ one
  • Replies written for you, in the customer's language
  • Monday brief and a month-by-month Reputation Radar
  • Every private complaint sorted, and what to fix first
Start with 14 days free

AI trial comes with every page. No card needed for it.

Just the page

Read and reply to every message yourself.

$29once

One payment. Yours to keep.

  • Rating page with its own link
  • Printable QR poster
  • Private feedback inbox and export
  • Unlimited ratings
Get the page

Includes 3 AI replies a month.

Just want the report? Full Business X-Ray, $9.99 one-time.

Get my X-Ray

Full pricing details

More than a review tool

Typical review toolsRateZa
Collect reviews✓✓
AI reply drafts✓✓, in the reviewer's language
Tells you why your rating changed—✓
Ranks what to fix first—✓
Industry-specific understanding—✓
Tracks whether your fix worked—Coming soon
Priced for Indian local businessesRarely✓
FAQ

Questions

Is the free X-Ray really free?

Yes. Paste your link and see your score and top findings. We ask for an email so we can send your results. No card needed.

Do I need to give you my Google password?

No. Never. The X-Ray works from your public Google listing. When the Google connection launches, you'll connect through Google's own secure sign-in, and you can disconnect anytime.

Does RateZa follow Google's review rules?

Yes. Every customer has a direct link to post on Google, whatever rating they give. We don't hide unhappy customers, pay for reviews, or write fake ones. The review helper only drafts from what the customer actually said or chose, and they can edit it before posting.

Will RateZa get me more 5-star reviews?

RateZa makes it much easier for every customer to leave a review, so most businesses see more reviews. Whether they're 5-star depends on the experience you give, and that's what the rest of RateZa helps you improve.

I'm not technical. Is this hard to set up?

No. Paste your Google review link, print or share your QR code, and you're live. The weekly brief tells you what to do in plain language.

What does “Coming soon” mean?

Those features are in development. When they launch, they're added to RateZa AI automatically at no extra cost. You're never charged for something that isn't live yet.

Is there a monthly fee?

Not for the page: $29 once. RateZa AI is optional at $149 a year (2 months free) or $15 a month, after a free 14-day trial.

Can I cancel anytime?

Yes. Cancel RateZa AI from your dashboard. No calls, no forms.

Can I get a refund on the full X-Ray?

If the report doesn't work for your business, for example too few reviews to analyse, write to support@rateza.net within 7 days and we'll refund you. See the refund policy.

Who can see my data?

Only you, and anyone you choose to share a report with. We never sell your data.

Lost your dashboard link?

Tap “Find my page” at the top and enter your email.

Your customers have already told you how to grow. Find out what they said.

60 seconds. Free. No card.

Get my free X-Ray